Chapter 4: Working with Clients

In this section

• Registered Representative Registration Requirements: CIRO Guidelines and Best Practices
  Explore the essential registration requirements for Registered Representatives (RRs) under CIRO, including proficiency standards, continuous education, disclosure obligations, and compliance best practices.
• Effective Communication with the Public: CIRO Guidelines and Best Practices
  Learn essential guidelines and best practices for Registered Representatives (RRs) to communicate effectively and compliantly with the public, including advertising, social media, and client correspondence under CIRO regulations.
• Sales Literature Regulations: CIRO Guidelines for Accuracy, Fairness, and Compliance
  Explore comprehensive guidelines for sales literature under CIRO Rule 3600, ensuring accuracy, fairness, clarity, and compliance in financial communications.
• Dealing with Clients: Best Practices for Registered Representatives
  Explore essential practices for Registered Representatives (RRs) in effectively dealing with clients, including ethical obligations, clear communication, confidentiality, conflict of interest management, and adherence to KYC and suitability requirements.
• Privacy and Cybersecurity: Protecting Client Information in the Financial Industry
  Explore essential privacy and cybersecurity practices for Registered Representatives (RRs) and financial firms in Canada, including compliance with PIPEDA, cybersecurity training, incident response planning, secure communication, and client education.