Chapter 4: Getting to Know the Client

In this section

• Why Are Client Communication and Planning Important?
  Explore how effective communication and meticulous financial planning build lasting trust, ensure alignment with regulatory standards, and enable advisors to meet client objectives.
• What is the Financial Planning Approach?
  Explore how the Financial Planning Approach provides a holistic, goal-oriented framework for aligning every aspect of a client’s finances—from income and investments to taxes and estate planning—ensuring confidence and clarity in all financial decisions.
• Key Steps in the Financial Planning Process for Canadians
  An in-depth guide to establishing relationships, gathering data, analyzing finances, crafting recommendations, implementing plans, and ongoing monitoring—all within Canada's regulatory framework.
• What is the Life-Cycle Hypothesis?
  Discover how the Life-Cycle Hypothesis frames the changing saving, spending, and investing behaviors across different life stages, helping mutual fund representatives tailor effective financial strategies for clients.
• Assessing Client Risk Tolerance, Time Horizon, and Investment Objectives
  Explore how to accurately gauge and align client risk tolerance, time horizon, and investment objectives, ensuring suitable and compliant investment strategies under Canadian regulations.
• Aligning Suitability with KYC
  Gain insights on how to harmonize Suitability obligations with Know Your Client processes, ensuring your recommendations are always in the client’s best interest.